Policies

For both therapist and client protection, the following policies apply to all who use Denver Massage Garage services:

Arrival

• Please arrive 10 minutes before your appointment time. This allows you to relax before your session and to be considerate of your therapist's schedule.

• If arrival is 10+ minutes before the session start time, please remain in your vehicle, notify your therapist know of your arrival, and wait for your therapist to contact you when to come to the door.

Booking

• All reservations require a valid credit card at time of booking.

• All new clients must complete Denver Massage Garage’s medical intake form prior to treatment. Existing clients who haven’t received treatment in 6+ months must also book online and complete an updated intake form.

Cancellation

Please take a moment to thoroughly review this cancellation policy. Unexpected circumstances in life absolutely happen. Denver Massage Garage is empathetic to this, and will be taking extra steps in providing ample appointment reminders so clients can reschedule with respect to the policy detailed below to avoid cancellation charges. Please understand, that with the financial challenges since the Covid-19 pandemic, personal service workers can no longer shoulder the burden of lost wages and still offer services at competitive rates, warranting this policy.

• In lieu of requiring deposits for appointments, Denver Massage Garage is now instilling a strict 24-hour cancellation/reschedule policy for 60 and 90 minute appointments and a 48-hour policy for 120 minute appointments.

• Clients will receive 4 emails pertaining to their appointments: one at booking and 3 reminder emails at 72 hours before, 48 hours before, and 24 hours before. Clients will also receive a reminder text message 48 hours before the scheduled appointment time.

• Any cancellations or reschedules within 24 hours (or 48 hours for 120-minute sessions) will result in full payment for the service booked charged to the card on file.

• If clients cannot make their appointment, the service cannot be “pawned off” to another person who isn't an existing client of Denver Massage Garage. EX: "I can't make my appointment tomorrow, I'm sending someone else instead.”

This policy will be upheld regardless of the reason for the missed appointment. COVID exposure, positive COVID test, suspicious sniffle, flat tire, canceled babysitter, traffic, or any other reason do not excuse the cancellation charge if the proper notice is not honored. Thank you for your continued understanding and support.

Deposit

• All bookings require a credit card to hold.

Discrimination

Denver Massage Garage absolutely does not discriminate based on race, national origin, gender, religion, sexual orientation, political affiliation, physical appearance,  familial status, or any other fact about you that categorizes people. If you approach Denver Massage Garage with kindness, you will be rewarded with kindness in return. Be a good person.

Late Arrival

• Because sessions are booked back-to-back, full service time cannot be guaranteed if a client arrives late.

• The client agrees to pay the full price for the booked session regardless if a late arrival causes shortened time.

• If your therapist runs late for any reason but the client is on time,  the client will still receive the full time service. Please plan your commute prior to your appointment.

Medical Disclosure

The client agrees to fill out the medical intake form to the best of their current knowledge, and disclose any preexisting or current medical conditions (including surgeries, medications, or injuries). The therapist reserves the right to refuse service if a medical condition lands outside of DMG’s scope of practice. If a condition worsens or changes, please let your therapist know a minimum 24 hours before your session. Some conditions are contraindicated for massage so please notify DMG early. Clients over age 18 acknowledge that they must fill out their own intake forms prior to massage treatment and for clients under 18, only a parent or guardian can fill it out on their behalf.

No Show

No show appointments will incur a fee for the full-priced session.

Payment

As always, tips are deeply appreciated but never expected. Payment is acceptable through: 

• Cash

• Apple Pay

• Cash app

• Paypal

• Zelle

• Square (for Credit Cards and HSA's)

If paying via credit card or HSA/HRA, please prepay prior to your session through the booking software on this website. Email billing@denvermassagegarage.com with any questions. Thank you!

Privacy

• Denver Massage Garage complies with HIPAA. Client information will not be shared unless they (or a medical service provider of theirs) provide DMG with a written, signed and dated request form.

• Denver Massage Garage will NOT sell, distribute, or misuse my information for any purpose except at client request regarding goods or services.

Professional Boundaries

• Sexual Harassment, suggestive topics or requests for sexual activity will absolutely not be tolerated at Denver Massage Garage.

• Your therapist reserves the right to end a session at any time and is encouraged to report suspicious activity to local authorities.

• Private areas on the body will not be massaged. Do not make special requests as they will be denied and you will be banned from this business.

• Clients reserve the right to end their session and leave the building at any time. You are not required to stay and the massage therapist will not detain you.

• No inappropriate comments or suggestions will be tolerated. Clients understand that if this boundary is crossed, the therapist reserves the right to cease the session and law enforcement will be involved.

Respect for Client Needs + Boundaries

Your therapist is happy to adjust pressure, temperature, music type and volume, or focus on an area on the body if requested. The client has the right to refuse any massage methods, modalities, or to stop the massage at any time. The client is free to leave at any time and will not be detained for any reason.

Right of Refusal

Just like clients can choose who to see for bodywork, your massage therapist reserves the right to treat or not treat whom they please. Denver Massage Garage accepts clients of all backgrounds, but sometimes personalities clash. Your massage therapist has full rights to refuse service for any reason. Any deposits/ prepayments will absolutely be refunded in 7-10 days and proof of refund will be provided. Additionally, Denver Massage Garage is not equipped to offer oncology massage or massage treatment to those receiving radiation therapy. Sincerest apologies.

Scope of Practice

Kelly is a highly qualified, trained, and Licensed Massage Therapist (LMT) in the state of Colorado, USA. As a massage therapist, she may not diagnose medical conditions or prescribe medications, but may make massage-related recommendations on treatment plans. Kelly is happy to refer clients out to other professionals if client needs exceed her scope of practice. Any relevant documentation is available for clients to verify on the treatment room wall or online through the Colorado Department of Regulatory Agency website. LIC#MT.0016298